Refund policy

Refund and Return Policy

Effective Date: June 11, 2026

At Azuremist, we take product safety, hygiene, and quality control seriously. Because the products sold through our store are bathroom hygiene-related items, including UV toilet sterilization devices and related accessories, we maintain a strict final-sale policy.

For health, sanitation, and consumer safety reasons, we do not accept returns once an order has been shipped or delivered, except as expressly required by applicable law or as specifically described in this Policy.

1. Final Sale Policy

All sales are final.

We do not accept returns, exchanges, or buyer-requested refunds for our products. Due to the hygienic nature of bathroom-use products, any item that has been shipped, delivered, opened, handled, installed, used, exposed to a bathroom environment, or otherwise removed from its original condition cannot be resold or restocked.

Returns are not accepted for health, sanitation, and safety reasons.

Refunds, returns, replacements, or exchanges will not be provided for any of the following:

  • buyer’s remorse;

  • change of mind;

  • dissatisfaction based on personal preference;

  • choosing the wrong item;

  • improper installation;

  • misuse or failure to follow instructions;

  • normal wear and tear;

  • compatibility issues not caused by our error;

  • failure to follow product warnings, safety guidance, charging instructions, or care instructions;

  • expected battery charging or maintenance needs;

  • dissatisfaction with scent, fragrance tablets, deodorization strength, or personal odor preference;

  • minor cosmetic damage to external packaging;

  • shipping delays that are outside of our control, unless otherwise required by law; or

  • claims submitted outside the timeframes set forth in this Policy.

2. Damaged, Defective, or Incorrect Items Upon Delivery

Although we do not accept returns, we may review claims for items that arrive materially damaged, materially defective, or incorrect upon delivery.

To submit a claim, you must contact us within 48 hours of confirmed delivery by email at azuremisthomes@gmail.com and provide all of the following:

  • full name;

  • order number;

  • detailed description of the issue;

  • clear photographs or video showing the issue;

  • clear photographs of the product packaging; and

  • clear photographs of the shipping label.

Failure to provide complete supporting documentation within the required timeframe may result in denial of the claim.

If, after review, we determine that the item arrived materially damaged, materially defective, or that the wrong item was sent due to our error, we may, at our sole discretion:

  • issue a replacement; or

  • issue a refund to the original payment method.

Because our products are hygiene-related items, approval of a claim does not mean a return will be accepted. In most cases, physical returns will not be required or accepted.

3. Lost Packages, Non-Delivery, and Extended Shipping Delays

A customer may be eligible for a replacement or refund, subject to investigation and approval, if:

  • the package is confirmed lost in transit by the carrier;

  • the order is not delivered; or

  • the order remains undelivered for more than 30 days after shipment, subject to tracking status and claim verification.

Azuremist reserves the right to investigate shipping claims and require reasonable cooperation from the customer before approving any remedy. This may include reviewing tracking details, waiting for carrier updates, or requiring confirmation of loss.

Azuremist is not responsible for delays or non-delivery caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

4. No Returns Accepted

Physical returns are not accepted unless we expressly request one in writing.

Because our products are bathroom hygiene-related items, we do not accept returned products for resale, restocking, inspection, or exchange after they have been shipped or delivered.

If we approve a claim involving a damaged, defective, incorrect, lost, or undelivered item, Azuremist will determine, in its sole discretion, whether a replacement, refund, or other resolution is appropriate. Customers should not mail products back to us unless we specifically instruct them to do so in writing.

Any unauthorized return shipment may be refused, discarded, or returned to sender, and will not guarantee a refund or replacement.

5. Exclusions From Refund Eligibility

To the fullest extent permitted by applicable law, refunds, replacements, or other remedies will not be provided for:

  • products that have been used, opened, altered, tampered with, installed, or damaged after delivery;

  • items affected by improper installation, misuse, neglect, abuse, or failure to follow product instructions;

  • claims submitted after the applicable notice period;

  • shipping delays caused by carrier disruptions outside our control, unless otherwise required by law;

  • delays or non-delivery caused by incorrect or incomplete shipping information provided by the customer;

  • refusal to accept delivery;

  • failure to retrieve a package from the carrier, mailbox, mailroom, parcel locker, or pickup location;

  • dissatisfaction not based on verified damage, defect, shipment loss, or non-delivery;

  • personal expectations regarding UV light visibility, scent strength, fragrance preference, or perceived cleaning results; or

  • claims based on the product not replacing regular toilet cleaning, bathroom cleaning, or normal maintenance.

Our UV toilet sterilization device is intended to support bathroom freshness and hygiene between regular cleanings. It is not a replacement for routine cleaning, disinfecting, or proper bathroom maintenance.

6. Product Use and Safety Responsibility

Customers are responsible for reading and following all product instructions, warnings, charging guidance, installation guidance, and care instructions before use.

The product should be used only as directed. Improper placement, incorrect installation, failure to close the toilet lid when required, exposure to excessive water beyond the product’s intended use, tampering, misuse, or failure to follow safety instructions may affect product performance and may void eligibility for any replacement or refund consideration.

7. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, you agree to contact us at azuremisthomes@gmail.com and provide an opportunity to resolve the issue.

Azuremist reserves the right to contest any chargeback or payment dispute that we believe is fraudulent, abusive, or inconsistent with this Policy. We may provide supporting documentation to the payment processor or financial institution, including order records, shipment tracking, delivery confirmation, customer communications, and claim materials.

8. Refund Processing Time

If a refund is approved, it will be issued to the original payment method.

Please allow approximately 5 to 10 business days after approval for the refund to be processed. Processing times may vary depending on your bank, card issuer, or payment provider.

9. Contact Information

For all claims relating to damaged, defective, incorrect, lost, or undelivered items, please contact:

Azuremist

Phone: ‪(804) 625-4728‬

Email: azuremisthomes@gmail.com

10. Reservation of Rights

Azuremist reserves the right to deny any claim that is incomplete, late, unverifiable, fraudulent, abusive, or inconsistent with this Policy.

We also reserve the right to update or modify this Policy at any time, with changes effective upon posting to our store.